We ship worldwide from our warehouse in Germany.
Please allow 24-48 business hours for order processing before dispatching.
You will receive a tracking number as soon as your parcel has been shipped.
We are unable to deliver to post office boxes or storage units. Please make sure to provide us with a valid shipping address.
Deliveries will be processed during business hours from Monday to Friday, excluding public holidays. Unless any other period is specified in the item description, the product is delivered within the following time frame.
Estimated delivery time:
Germany: 3-5 working days
European delivery: 3-7 working days
Non-European delivery: 5-10 working days
Please be aware that for deliveries outside of the EU delays can occur depending on the handling of VAT taxes and custom duties. Delivery to rural addresses can take longer.
If you would like to receive more information regarding your shipment you can contact us via e-mail by completing the contact form.
We are available from 9.00 am to 17.00 pm (CET), from Monday to Friday, excluding public holidays.
Special advice for customers outside the EU:
Duty and taxes have to be paid for goods shipped outside the European Union. In general, import duty is a tax that the importer has to pay to bring foreign goods into his or her country. Import VAT (Value Added Tax) is a tax charged on imported goods and services.
If you live outside the European Union, we will send your order free of German VAT-tax.
Then duty and VAT of your own country will apply upon delivery.
Duty and VAT are calculated as a percentage of the value of the imported goods, consisting of the product value and the freight and insurance costs. Import duty rates vary depending on the type of goods and the country you wish to import good to. Please contact your customs office for specific prizes, regulations, and processe