SHIPPING

- worldwide shipping from Berlin, Germany, with tracking number
- please allow 24-48 business hours for order processing before shipping
- no delivery to post office boxes or storage units

 

DELIVERY PERIODS

- deliveries processed during business hours from Monday to Friday, excluding public holidays

Estimated delivery time:
Germany: 1-3 working days
European delivery: 3-6 working days
Non-European delivery: 1-7 working days

- outside EU customers: delays can occur depending on the handling of VAT taxes and custom duties
- delivery to rural addresses can take longer

 

SPECIAL ADVICE FOR CUSTOMERS OUTSIDE THE EU

- duty and taxes apply for goods shipped outside the European Union
- import duty: tax paid by the customer to bring foreign goods into the country
- VAT (value added tax): country specific tax applied to nearly all goods that are bought and sold for use or consumption
- orders outside the EU: shipped without German VAT
- duty and VAT of customer’s country apply upon delivery
- calculation of duty and VAT based on percentage of imported goods’ value
- contact customs office for specific prizes, regulations, and procedures in your country
- shipping for customers from United States, Canada, Norway, Japan, and Switzerland is DDP ("delivered duty paid" - duty, fees and VAT are paid and taken care of by LEMPELIUS)