SHIPPING AND RETURNS

Shipping costs

Shipping costs for standard deliveries to Germany: 8,50€, for deliveries within the EU: 15€, standard deliveries to Switzerland: 25€, standard deliveries to Norway: 35€. Deliveries outside of the EU to Russia, Japan, South Korea, USA and Canada are 65€ with UPS Express Saver.

Returns

We want you to be happy with our products. Should you for any reason be unhappy with our delivered goods, you have the right to return within 14 days after the arrival of the goods. Return costs are at the expenses of the customer for customers from outside Germany. Returns within Germany are for free. Please check our FAQ for details on how to return your order. You can also contact our service team via info@lempelius.net. We are happy to support you with documents and questions regarding dispatch conditions.

VAT

All our prices include 19% VAT TAX. For shipment outside of the EU (e.g. Norway, Switzerland, Russsia) the VAT will be deducted automatically at checkout. Please note that you may have to pay VAT and import tax in your country upon delivery.

Delivery periods

Unless any other period is specified in the item description, the product is delivered in Germany within 3 - 5 days, in case of foreign deliveries, within 5 - 7 days after the order confirmation (in case an advance payment has been agreed upon, after the payment authorisation). Please note that deliveries are not made on Sundays and other holidays.

Terms of payment

In case of deliveries you have the following payment options:

- Prepayment via bank transfer
- Payment via credit card
- Payment via PayPal
- Payment via PayPal Express

Further details on payment

If payment is made using a credit card, your credit card account is debited in conjunction with the shipping of the goods. In case of questions, please contact us at the contact details mentioned in the Imprint.