Shipping costs for standard deliveries to Germany: 8,50€, for deliveries within the EU, Switzerland and Norway: 15€. Deliveries outside of the EU to Japan and South Korea are 65€, Russia and Kazakhstan 45€ or 30€ to Russia by DHL Premium / EMS. USA and Canada are 35€ with UPS Express Saver.
We want you to be happy with our products. Should you for any reason be unhappy with our delivered goods, you have the right to return within 14 days after the arrival of the goods. Return costs are at the expenses of the customer. For customers from Germany and the EU, a return slip is provided inside the parcel. Please note, we will deduct your original shipping costs for the return shipment when we will refund your returned item. Please check our FAQ for details on how to return your order. You can also contact our service team via firstname.lastname@example.org. We are happy to support you with documents and questions regarding dispatch conditions. Shipping costs will not be refunded for uncollected items.
All our prices include 19% VAT TAX. For shipment outside of the EU (e.g. Norway, Switzerland, Russia) the VAT will be deducted automatically at checkout. Please note that you may have to pay VAT and import tax and handling costs in your country upon delivery.
Unless any other period is specified in the item description, the product is delivered in Germany within 3 - 5 days, in case of foreign deliveries, within 5 - 7 days after the order confirmation or 7 - 10 days to Russia by DHL Premium / EMS (in case an advance payment has been agreed upon, after the payment authorisation). Please note that deliveries are not made on Sundays and other holidays.
Terms of payment
In case of deliveries you have the following payment options:
- Prepayment via bank transfer
- Payment via credit card
- Payment via PayPal
- Payment via PayPal Express
Further details on paymentIf payment is made using a credit card, your credit card account is debited in conjunction with the shipping of the goods. In case of questions, please contact us at the contact details mentioned in the Imprint.